Privacy Policy

1. Introduction

Xclusive Home Pte Ltd, trading as X'clusive Home ("we", "us", "our"), respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose and protect personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").

2. What Personal Data We Collect

We may collect the following types of personal data:

• Name and contact details (phone number, email address)
• Delivery address and related delivery instructions
• Details you provide when making an enquiry, order or warranty claim
• Website usage data and cookies (such as pages visited and browser type)

3. How We Use Your Personal Data

We use personal data to:

• Respond to your enquiries and provide quotations
• Process, deliver and install your orders
• Administer warranty claims and after-sales service
• Send you promotions or updates, where you have given consent

4. Disclosure to Third Parties

We may disclose personal data to delivery partners, installation teams and other service providers who assist us in fulfilling your order or request. We only share the information necessary for them to perform their services and require them to protect your data.

5. Consent and Withdrawal

By submitting your personal data to us, you consent to its collection, use and disclosure as described in this policy. You may withdraw your consent at any time by contacting our Data Protection Officer, though this may affect our ability to provide certain services, such as order fulfilment or warranty support.

6. Data Protection and Retention

We take reasonable technical and administrative measures to protect personal data against unauthorised access, collection, use, disclosure or loss. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Your Rights

You have the right to request access to, and correction of, the personal data we hold about you. To make such a request, please contact us using the details below.

8. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some site features may not function properly as a result.

9. Data Protection Officer

If you have any questions, concerns or requests regarding this policy or your personal data, please contact our Data Protection Officer at contact@xclusivehomesg.com.

10. Governing Law

This policy is governed by the laws of Singapore, including the Personal Data Protection Act 2012.