Shipping policy

SHIPPING & DELIVERY POLICY

Overview

This Shipping & Delivery Policy applies to all orders placed with Xclusive Home Furnishing Pte Ltd (“Xclusive Home”, “we”, “us”, “our”) through our website or sales channels.

By placing an order with us, you agree to the terms outlined below.

Delivery Coverage

We currently provide delivery services within Singapore only, unless otherwise stated.

Delivery arrangements, dates, and time slots are scheduled by our logistics team after order confirmation.

Delivery Timeline

  • All delivery dates provided are estimated only and are not guaranteed

  • Delivery schedules may vary depending on:

    • Product availability

    • Route planning

    • Weather conditions

    • Logistics capacity

    • Unforeseen circumstances beyond our control

Xclusive Home is not liable for delays caused by third-party logistics providers, customs clearance, building management restrictions, lift bookings, or force majeure events.

Delivery Charges

Delivery fees (if applicable) will be:

  • Communicated at point of sale or checkout

  • Reflected in the sales order or invoice

Any special delivery requirements (e.g. stairs carry, restricted access, long carry, redelivery) may incur additional charges, which will be advised separately.

Delivery Access & Customer Responsibility

Customers are responsible for ensuring:

  • Correct and complete delivery address is provided

  • Clear access to the premises

  • Lift access (if applicable) is available and booked

  • Doorways, staircases, and passages are suitable for the product dimensions

If delivery cannot be completed due to:

  • Inaccessible premises

  • Incorrect address

  • No recipient present

  • Building restrictions not communicated in advance

A redelivery fee and/or additional transport charges may apply.

Inspection Upon Delivery

Customers (or their appointed representatives) must inspect all items immediately upon delivery.

This includes checking for:

  • Correct item(s)

  • Visible damage

  • Missing parts

  • Obvious defects

Once delivery is completed and acknowledged, the goods are deemed to be received in acceptable condition.

Damage or Defect Reporting

Any damage, defect, or issue must be reported in accordance with our servicing procedures.

For all damage, defect, repair, or servicing-related enquiries, customers must contact our Servicing Department directly.

Servicing Contact (WhatsApp – Message Only)

📲 WhatsApp: +65 9785 0877
👤 Servicing Officer: Violet

Required Information

Please provide:

  1. Sales order number

  2. Contact phone number

  3. Product name and clear description of the issue

  4. Confirmation of delivery address

Photo / Video Requirement

  • Two clear photos or one clear video showing:

    • Full product view (affected area circled)

    • Close-up of the affected area

All cases are subject to inspection, verification, and approval by our servicing team.

Risk of Loss & Title

Risk of loss and title pass to the customer upon delivery.

Any issues identified after delivery acceptance will be handled strictly under our Warranty Policy or Servicing Policy, and not as a return or refund, unless otherwise approved.

Installation & Assembly

If installation or assembly services are included or arranged:

  • These services apply only to items purchased from Xclusive Home

  • Any third-party or self-assembly modifications may void warranty coverage

Failed or Rescheduled Deliveries

If delivery is unsuccessful due to customer-related reasons, a rescheduling fee and/or additional transport charges may apply.

Delivery slots are subject to availability and may not be guaranteed for re-arranged dates.

Clearance & Display Items

For clearance or display items:

  • Items are sold as-is

  • Condition is accepted at point of sale

  • Delivery inspection still applies for transit-related damage only

Contact Information

For general delivery enquiries:
📧 Email: xclusivehomesg@gmail.com

For damage, defect, or servicing matters, please contact the servicing department via WhatsApp as stated above.