Privacy Policy

This Privacy Policy describes how Xclusive Home Pte Ltd (“Xclusive Home”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from Xclusive Home (the “Services”).

Xclusive Home operates this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience. Our Services are powered by Shopify, which enables us to provide the Services to you.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to an individual. It does not include anonymised or de-identified data.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Details

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Transaction & Payment Information

  • Order details

  • Items purchased

  • Transaction history

  • Payment confirmation

  • Payment method information

Payment card details are processed securely by third-party payment providers and are not stored directly by Xclusive Home.

Account Information

  • Account credentials

  • Preferences and settings (if applicable)

Customer Communications

  • Information you provide when contacting us via email, WhatsApp, forms, showroom enquiries, or customer support

Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Interaction data (such as pages viewed or time spent on the website)

Sources of Personal Information

We collect personal information from:

  • Directly from you when you place orders, make enquiries, or communicate with us

  • Automatically through cookies and similar technologies when you use our website

  • Service providers such as Shopify, payment processors, logistics partners, and IT vendors

  • Business partners involved in fulfilment, delivery, marketing, or customer support

How We Use Your Personal Information

We use personal information for the following purposes:

To Provide & Manage Our Services

  • Process orders, payments, deliveries, servicing, and warranty claims

  • Communicate order updates, delivery schedules, and service notifications

  • Arrange logistics, installation, and after-sales support

Customer Support & Servicing

  • Respond to enquiries, complaints, servicing, repair, and warranty matters

  • Verify orders and assess service eligibility

Marketing & Communications

  • Send promotional emails or messages where permitted by law

  • Display relevant advertisements and product recommendations

You may opt out of marketing communications at any time.

Security & Fraud Prevention

  • Detect and prevent fraudulent or unauthorised activity

  • Protect customers, transactions, and business operations

Legal & Compliance Purposes

  • Comply with applicable laws and regulations

  • Enforce our Terms of Service, Return & Refund Policy, Warranty Policy, and other agreements

How We Disclose Personal Information

We may disclose personal information only where necessary, including:

  • Shopify, to operate and support our online store

  • Payment gateways, logistics providers, and servicing partners

  • Marketing and analytics partners, where permitted by law

  • Affiliated companies within our corporate group

  • Authorities or legal advisors, where required by law

We do not sell personal information.

Relationship with Shopify

Our Services are hosted on Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to operate and improve its platform.

Your information may be shared with Shopify and its partners, including those located outside Singapore. Shopify is responsible for personal information it processes independently for its own purposes.

More information is available at:
https://privacy.shopify.com/en
You may also manage rights relating to Shopify-processed data via the Shopify Privacy Portal.

Third-Party Links

Our Services may contain links to third-party websites or platforms. Xclusive Home is not responsible for the privacy practices, content, or security of those third-party sites. You should review their privacy policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfil orders and services

  • Comply with legal obligations

  • Resolve disputes and enforce policies

Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Withdraw consent for marketing communications

Requests may be submitted using the contact details below. We may need to verify your identity before processing requests.

International Data Transfers

Your personal information may be transferred, stored, or processed outside Singapore, including in jurisdictions where Shopify or our service providers operate.

Where required, we rely on recognised safeguards such as contractual protections to ensure appropriate data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on our website with a revised “Last updated” date.

Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal information:

📧 Email: xclusivehomesg@gmail.com