Terms of Service

Welcome to Xclusive Home. The terms “we”, “us” and “our” refer to Xclusive Home Furnishing Pte Ltd (“Xclusive Home”).

Xclusive Home operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience.

Xclusive Home is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services. Please read these Terms carefully, as they include important information regarding warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence. Any minor using the Services must do so under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when using our Services and are responsible for maintaining the confidentiality of your account credentials. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products

We make reasonable efforts to display product descriptions and images accurately. However, actual colours, textures, finishes, or materials may vary due to screen settings, lighting conditions, or material characteristics.

All product descriptions are subject to change without notice. Xclusive Home reserves the right to discontinue any product or limit quantities at its discretion.

Section 3 – Orders

Placing an order constitutes an offer to purchase. Orders are accepted only after payment is received and confirmed by Xclusive Home.

Once an order is accepted, cancellation may not be possible. All returns, refunds, exchanges, servicing, and warranty claims are governed strictly by our Return & Refund Policy and Warranty Policy.

Purchases are for personal or household use only and not for resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice. Online prices may differ from showroom prices or in-store promotions.

You agree to provide valid, current, and complete payment information and authorize Xclusive Home to charge the applicable amount, including delivery, service, administrative fees, and taxes where applicable.

Section 5 – Shipping and Delivery

Delivery dates are estimates only and are not guaranteed. Xclusive Home is not responsible for delays caused by logistics providers, customs clearance, weather conditions, or events beyond our control.

Customers must inspect all goods upon delivery. Risk of loss and title pass to the customer upon delivery. Any damage, defect, or issue must be reported in accordance with our servicing procedures.

Section 6 – Intellectual Property

All content on the Services, including but not limited to text, images, graphics, logos, videos, and designs, is owned by Xclusive Home or its licensors and is protected by Singapore and international intellectual property laws.

No part of the Services may be reproduced, distributed, modified, or exploited without prior written consent.

Section 7 – Optional Tools

The Services may provide access to third-party tools. These tools are provided “as is” and “as available.” Xclusive Home does not control and assumes no responsibility for third-party tools or services.

Section 8 – Third-Party Links

The Services may contain links to third-party websites. Xclusive Home is not responsible for the content, accuracy, or practices of third-party websites. Accessing such sites is at your own risk.

Section 9 – Relationship with Shopify

Xclusive Home is powered by Shopify; however, all transactions are conducted directly between you and Xclusive Home. Shopify bears no responsibility for any aspect of sales, delivery, servicing, or disputes.

Section 10 – Privacy Policy

Use of the Services is subject to our Privacy Policy and Shopify’s Privacy Policy.

Section 11 – Feedback

Any feedback, reviews, or suggestions submitted grant Xclusive Home a perpetual, royalty-free, sublicensable right to use such content for operational, marketing, and business purposes.

Section 12 – Errors and Omissions

Xclusive Home reserves the right to correct errors, inaccuracies, or omissions and to cancel or amend orders arising from such errors at any time.

Section 13 – Prohibited Uses

You agree not to misuse the Services, violate any laws, infringe intellectual property rights, harass others, interfere with site security, or disrupt the operation of the Services.

Section 14 – Termination

Xclusive Home may suspend or terminate access to the Services at any time without notice.

Section 15 – Disclaimer of Warranties

All Services and products are provided “as is” and “as available,” except as expressly stated in our Warranty Policy.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Xclusive Home shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Services or products purchased.

Section 17 – Indemnification

You agree to indemnify and hold harmless Xclusive Home, its affiliates, partners, employees, and service providers from any claims arising from your use of the Services or breach of these Terms.

Section 18 – Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Section 19 – Entire Agreement

These Terms, together with all referenced policies, constitute the entire agreement between you and Xclusive Home.

Section 20 – Assignment

You may not assign or transfer these Terms without prior written consent from Xclusive Home.

Section 21 – Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, and the parties submit to the exclusive jurisdiction of the Singapore courts.

Section 22 – Headings

Headings are for convenience only and do not affect interpretation.

Section 23 – Changes to Terms

Xclusive Home reserves the right to update or amend these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

Section 24 – Contact Information

For questions regarding these Terms:

📧 Email: xclusivehomesg@gmail.com