Warranty Policy

This Warranty Policy outlines the coverage, exclusions, and service procedures for products purchased from Xclusive Home. All warranties take effect from the date of delivery, unless otherwise stated. Warranty coverage applies only to manufacturing defects verified by our servicing team and does not cover misuse, wear and tear, or external damage.

Mattress Warranty Policy

Warranty Duration

All mattresses come with a 10-year or 15-year limited warranty, depending on the model purchased.

  • First 12 months:
    Full 1-to-1 exchange provided free of charge for eligible manufacturing defects.

  • From the 13th month onward:
    Warranty claims are subject to a pro-rated usage charge, plus:

    • Transport & labour fee: $80

    • GST: 9%

Customers will be informed of the full cost breakdown before any replacement proceeds.

Mattress Depreciation & Replacement Cost

For replacements beyond the first year, a depreciation-based calculation applies based on usage period.

How it is calculated (example):

  • Mattress value: $1,999

  • Warranty period: 10 years (120 months)

  • Monthly depreciation: $17

Sample scenario:
10 months of usage beyond the first year:

  • Usage charge: $170

  • GST (9%): $15.30

  • Transport & labour: $80

Total payable: $265.30

What’s Covered (Mattress)

  • Sinking issues

  • Spring defects or malfunctions

All claims are subject to physical inspection and verification.

What’s Not Covered (Mattress)

  • Bed bug infestations

  • Normal wear and tear

  • Stains, dirt, or soiling

  • Misuse, mishandling, or poor maintenance

Any unclear cases will be reviewed at Xclusive Home’s discretion.

Mattress Model Exchange

Requests to change to a different mattress model must be handled through a salesperson and are subject to new pricing and terms.

Sofa Warranty Policy

Warranty Coverage

From the date of delivery:

  • Sofa frame & base mechanism: 3 years

  • Leather & fabric upholstery: 1 year

  • Spare parts (handle, cable, USB button, adapter, headrest & armrest mechanisms): 1 year

Service Charges (After Warranty Period)

For services outside warranty coverage:

  • Transport & labour: $80 – $160 (depending on issue complexity)

  • Spare parts:

    • Handle & cable: $120

    • USB & adapter: $160

    • Headrest / armrest mechanisms: $160 – $200 (model-dependent)

Upholstery Replacement

Costs vary based on:

  • Full or partial replacement

  • Fabric or leather material

  • Model specifications

Final pricing will be quoted by the servicing department.

Fungal or Pest Concerns (Sofa)

  • Considered within the first year, subject to inspection

  • Beyond one year, transport and service fees may apply

What’s Not Covered (Sofa)

  • General wear and tear

  • Bed bugs, stains, pet damage

  • Fading, peeling, or discolouration after 1 year

  • Damage from misuse, improper care, or unauthorised modification

  • Fungus or mold issues reported after coverage period

Wardrobe & Dressing Table Warranty Policy

Warranty Coverage

All wardrobes and dressing tables come with a 1-year parts warranty, including:

  • Hinges

  • Sliding and door tracks

  • Drawer runners and internal hardware

  • Mirrors and glass panels

  • Fixed compartments, drawers, and shelving

  • Dressing table tops and attached storage

Service & Replacement

  • Within 1 year (manufacturing defects only):

    • Parts, transport, and labour are free of charge

  • Damage caused by wear and tear, misuse, or accidents:

    • Full cost borne by the customer, even within warranty

  • After 1 year:

    • All parts, transport, and labour are chargeable

Mirror & Compartment Policy

  • Mirrors are covered only for manufacturing defects within 1 year

  • Accidental breakage, relocation damage, or forceful handling is not covered

  • Shelving and compartments are covered for structural defects only

Fungus Policy (Wardrobe & Dresser)

  • Reported within 6 months: replacement may be provided free of charge after inspection

  • After 6 months: not covered (environmental factors)

What’s Not Covered

  • General wear and tear

  • Misuse or improper care

  • Glass breakage due to external force

  • Relocation or third-party handling damage

  • Fungus growth after 6 months

  • External custom modifications

Bed Frame Warranty Policy

Warranty Coverage

All bed frames include a 1-year limited warranty covering:

  • Main frame and support base

  • Slats and crossbars

  • Hydraulic lifting mechanism (storage beds)

  • Built-in drawers (if applicable)

Hydraulic System

  • Covered for 1 year under warranty

  • After 1 year: replacement at $120 per set, plus transport & labour

  • Misuse-related issues are chargeable even within warranty

What’s Not Covered (Bed Frame)

  • Normal wear and tear

  • Damage from jumping, overloading, or improper mattress use

  • Self-modification, third-party assembly, or relocation damage

  • Moisture, pest, or fungus-related issues

  • Stains, scratches, or surface damage

Display & Clearance Item Policy

Display Units

  • Sold as-is

  • No warranty for defects visible at point of sale

  • Customers acknowledge the condition upon purchase

Servicing may be considered only if damage occurs after sale due to delivery or handling.

Salesperson Responsibility

  • A full product video must be recorded before delivery

  • This serves as proof to prevent disputes over pre-existing defects

Returns & Refunds (Display / Clearance)

  • All requests must go through the salesperson

  • Servicing or warehouse teams are not authorised to approve refunds or exchanges

General Notes

  • Transport is covered only for verified warranty defects

  • All servicing requests are subject to inspection, verification, and approval

  • Xclusive Home reserves the right to amend this Warranty Policy without prior notice